More bad PR > Anfield: the victims, the anger and Liverpool’s shameful truth

Anfield and Liverpool FC need to get back to producing some great community engagement and relations

Anfield and Liverpool FC need to get back to producing some great community engagement and relations

This excellent piece by David Conn from the Guardian shows that the lack of transparency can ultimately cause great distress and bad PR. With the world becoming social and more two-way than it’s ever been, it would be difficult to sweep anything like this under the carpet.

Fans are generally long forgotten in the great scheme of things, but this adds more woes to Liverpool’s overworked PR department.

As this has happened across three regimes of ownerships, it would be hard to pin who is to blame. Hopefully, they will come up with an appropriate response and get back to producing some really good community relations.

Get creative and get transparent.

What do you think?

Let me know: @StevenWoodgate

Time for Millwall to show some Authoritative Leadership

It’s been a tough weekend for sport: so many statements and apologies, and not enough sporting action.

These mindless idiots above need to be sanctioned, sentenced and slapped, but unfortunately, Millwall, the club, will no doubt get caught in the cross fire.

In the Guardian today, in Barney Ronay’s piece, the club was summed up rather perfectly:

“And for all its urban location this is still a strangely isolated club, buried in the industrial inner suburbs, hard to get to, detached from gentrified new-build London. It must also be said there was a sense of isolation, almost a weariness to the club response immediately after the game. The manager, Kenny Jackett, claimed not to have seen the incident and stopped short of condemning anybody for anything. Millwall’s media officer made it clear, in not so many words, that there are those who might point the finger at the police for not intervening quicker. The Millwall chairman, John Berylson, mused that you can never be sure who’s sitting where on these occasions. Perhaps proximity to such things frays the nerves and dulls the reflexes, but given the genuinely shocking nature of the violence, something more is required. There will be calls for fines and bans. A greater show of backbone from those in authority at the club would be a good place to start.”

Nail on the head.

Communication is the biggest factor, and this blog has mentioned it before, true leadership is needed. Perception and reputation has followed Millwall everywhere, and they lived up to their battered stereotype.

It’s understandable that the club is not directly responsible, but more needs to be done to investigate who comes to games. Imagine these marred events every weekend in the Premier League when Big Brother’s eyes are constantly watching. It would horrific. These people are Millwall’s cancer.

Having Millwall in the Premier League is probably the FA’s and League’s biggest worry. The PL is the most watched league in the world, and imagines of in-fighting, blooded noses, and shoes flying everywhere would cause colossal damage.

Groups of 30 men of varying ages throwing punches and kicks is not an image of football and is certainly not condoned in society. The absence of police is almost as laughable. The ‘stewards’ are not bodyguards and if they were expected to get involved to split up the trouble, I would expect the FA to pay them more than the £7 per hour they currently get.

The problem needs to be prevented. A big issues management brainstorm needs to be sanctioned. There are ways these troublemakers can be found, and if the right tools were used, and the right messages displayed, the trouble would certainly cease  – somewhat.

Social listening is one method. Look to social media to find out who these people, the repeat offenders, are and ban them immediately and make examples of them.

Those in the club can pick up trends, find out who the key troublemakers are and pass them over to the authorities. Simply working with the police is not enough, those in-charge at Millwall need reputation building and to be seen as authoritative leaders of condone such scenes and not stand for it. It may cost Millwall fans, and money, in the short-term, but longer-term they will reap the benefits.

Their run to the FA Cup semi-final is a remarkable story. But it’s all ended in blood, stolen police hats, and young girls crying. The shame.

It is no good the FA fining the club, banning them from games, but they need to work together and come up with a plan to cut the problem at its root and not simply firefight.

What a strange, and awful, occasion it turned out to be.

By the way, congratulations Wigan Athletic on a fine win.